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This page is comprised of the following sections:
1. General Australian Shipping Information
2. International Shipping - Charges, Time Frames & Custom Fees
3. Calculating your Import Duties & Taxes (If Applicable)
1. GENERAL AUSTRALIAN SHIPPING INFORMATION
Once your stock is available we will organise delivery of your order to be sent to your designated delivery address via our preferred parcel post or courier service. Any relevant shipping fees will be quoted at the point of checkout. We will notify you once your items are on their way and will provide a tracking number and tracking URL when available.
We aim to get parcels to you within the shortest possible timeframe using standard shipping services. Within Australia, please allow 7-21 Day delivery for most in-stock orders. For international deliveries, please allow 14-30 Day delivery for most in-stock orders. If you require your delivery more urgently, please select the Express delivery option at the checkout and email us to advise.
Within Australia, single box orders (approx. <$500AUD) may be delivered via courier with 'Authority to Leave' or as 'Signature on Delivery' unless specifically requested by you. Multi-box orders (approx. >$500AUD) will normally be delivered by courier with 'Signature on Delivery' unless otherwise requested by you. Orders to a Post Office Box address will be delivered via the postal service. International orders will be delivered via International Courier with 'Signature on Delivery' or via the Postal Service.
Engraved orders will generally take 4 to 7 days longer to arrive. We aim to get your engraved delivery to you ASAP however please allow up to 14 days for dispatch of in-stock engraved hanger orders. Our engraving service is normally not available between mid-December and mid-January. Please contact us should you have any queries about this.
Free Shipping services are currently available for orders over the listed Free Shipping threshold amount within Australia. Orders under the listed FREE Shipping threshold will carry a fee depending on the size and weight of your order. All parcels are sent via regular courier or post unless an Express option is selected during checkout.
If you have any questions regarding your delivery, please email your order details and enquiry to: help@henkerman.com.au
2. INTERNATIONAL SHIPPING - CHARGES, TIME-FRAMES & CUSTOMS FEES
Whilst most hanger shipping requires no International Customs Duty to be paid, some international orders to some countries can be subject to additional Customs Clearance fees payable by you following the arrival of goods. See CALCULATING IMPORT DUTIES & TAXES information below to see if this is applicable for you.
All International parcels are normally sent via regular Air Freight for a Discounted Shipping Fee depending on the size and weight of your order. We will notify you once your items are on their way and will provide a tracking number or parcel ID where available.
Delivery turnaround times on international items vary depending on location and whether a postal or courier service is used. We aim to get your delivery to you ASAP however please allow up to 14-30 days to reach the destination country. Engraved orders will generally take between 4 to 7 days longer to arrive. If you require faster delivery times, please select and Express Delivery option at the checkout.
Please be sure to double check your delivery address. Shipping times can be longer on large orders due to customs clearance requirements of the destination country. All overseas orders are subject to customs clearance requirements and additional fees and charges may be payable by the recipient. These fees can arise from Import Duty, Sales Taxes and Customs Handling - calculated following the importation of goods - see below.
3. CALCULATING IMPORT DUTIES & TAXES
Larger volume or higher value purchases may get held by Customs Authorities for routine inspections upon importation (to countries outside Australia).
As a result, your Customs Clearance Authorities may also require you to pay an Import Duty, Sales Tax (eg. VAT/GST) and a Customs Handling Fee to them prior to the release of goods to you. Note: International customers outside of Australia are not charged Sales Tax, Import Duty or Customs Handing Fees as part of your online order.
Each country has different limits for when Tax and Duty applies and whether Customs Clearance handling fees are charged or not. Wooden clothes hangers in many countries do not attract any customs duty - whilst in other countries they do.
Customs Duty payable is often $0.00 for small and medium sized Henkerman hanger orders sent outside of Australia. For example orders sent to the US under $USD800 do not normally attract duty.
To be sure, we are happy to calculate the estimated duty payable on your behalf. Simply email us a) what you wish to purchase; and b) the delivery address to: enquire@henkerman.com.au. We can send you back a duty estimate prior to you completing your order.
To calculate the Import Duty estimate yourself, please see this duty calculator. Please use HS Code: 44211000 for 'Wooden Clothes Hangers'. Enter the Product Value and Shipping cost displayed in the checkout on your order. Use $0 for Insurance Cost.
Tip for Business Orders: If you do pay Import Duty, these additional Fees (if paid) may be tax deductable by you if your clothes hangers can be claimed for business purposes.
If you have any questions regarding your delivery, please email your order details and enquiry to: help@henkerman.com.au
