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Last updated: 25 June 2026
This Privacy Policy explains how Henkerman Pty Ltd, trading as Henkerman® (“Henkerman”, “we”, “us” or “our”), collects, uses, discloses and protects personal information.
We operate the Henkerman® website, online store, customer service, marketing, trade enquiry and order fulfilment services. By using our website, purchasing from us, subscribing to our communications or contacting us, you agree to the handling of your personal information as described in this Privacy Policy.
We may collect personal information including your name, email address, phone number, billing address, delivery address, order details, payment status, delivery instructions, customer service messages, return or refund information, marketing preferences, account details, website activity, device information, IP address, browser information, cart activity and communication history.
For international orders, we may also collect information needed for delivery and customs clearance, including recipient details, phone numbers, importer details, tax identification details, VAT/EORI details or other information required by couriers, freight providers or customs authorities.
For trade, commercial, hotel, interior design, property development, supplier or wholesale enquiries, we may collect business contact details, company details, project information, quote details and related commercial correspondence.
If you request personalised products, engraving, custom work, product advice or upload images or other files, we may collect and use the information you provide to respond to your request and provide the relevant service.
We collect personal information when you place an order, create an account, subscribe to our VIP or marketing communications, complete a form, request a quote, contact us, return a product, interact with our website, open or click our emails, use our customer service channels, or communicate with us through social media or other platforms.
We may also collect information through Shopify, Shopify-connected apps, payment providers, courier and freight providers, email and SMS marketing tools, analytics tools, advertising platforms, review platforms, customer service tools and other service providers used to operate our business.
We use personal information to:
process, fulfil, deliver and manage orders;
provide customer service and respond to enquiries;
arrange returns, refunds, exchanges, replacements and delivery support;
process payments, refunds, fraud checks and chargeback matters;
manage quotes, trade enquiries, invoices and commercial projects;
arrange domestic and international shipping, customs clearance and courier communication;
provide personalised products, engraving proofs, product advice or custom services;
send order confirmations, delivery updates and other service messages;
send marketing communications where permitted by law;
operate VIP, newsletter, abandoned cart, browse abandonment and customer journey communications;
analyse website, product, customer and advertising performance;
improve our website, products, services, customer experience and marketing;
conduct advertising, retargeting, conversion tracking and campaign measurement;
protect our website, systems, customers and business against fraud, misuse, unauthorised access and security incidents;
comply with legal, tax, accounting, customs, consumer law and regulatory obligations; and
manage internal reporting, governance, stock planning, customer records and business operations.
We may send marketing emails, SMS messages or other electronic marketing communications where you have consented, subscribed, purchased from us, made an enquiry, or where otherwise permitted by law.
Marketing may include product updates, offers, VIP communications, newsletters, abandoned cart reminders, back-in-stock notices, trade updates, review requests and other Henkerman® content.
You can unsubscribe at any time by using the unsubscribe link in an email, following SMS opt-out instructions, or contacting us at help@henkerman.com.au.
We may still send non-marketing service messages, including order confirmations, delivery updates, payment notices, customer service replies, safety notices, legal notices or other important transaction-related communications.
Our store is hosted on Shopify. Shopify provides the ecommerce platform, checkout, hosting, security, payment-related functionality, customer account features, analytics, customer privacy tools and related services that allow us to operate our online store.
Shopify and Shopify-connected services may process personal information on our behalf or for their own purposes as described in Shopify’s applicable privacy notices, terms and customer privacy settings.
Where enabled, Shopify services such as Shopify Network Intelligence, Shopify Audiences, Shop, customer privacy controls, cookie banners, data-sharing opt-out tools and related features may use customer data to help provide, protect, improve or personalise ecommerce services, advertising, fraud prevention and platform functionality.
Customers may have privacy rights or privacy controls available directly through Shopify, including through Shopify’s privacy portal and any privacy tools made available on our website.
Payments are processed by third-party payment providers. We do not intentionally store full credit card numbers. We may receive limited payment-related information, such as payment confirmation, transaction references, payment method, masked card details or refund status, to help process orders, refunds, fraud checks, accounting records and customer service matters.
Payment providers have their own privacy and security practices. You should review their privacy policies if you would like further information about how they handle payment information.
Our website uses cookies, pixels, tags, scripts and similar technologies. These help us operate the website, remember cart and checkout information, understand website performance, measure advertising, improve customer experience, prevent fraud and deliver relevant advertising.
These technologies may be provided by Shopify, Google, Meta, Pinterest, Microsoft, email marketing providers, analytics providers, advertising platforms or other service providers.
We may use advertising and analytics tools, including Google Enhanced Conversions or similar services, to improve conversion measurement. These tools may use first-party customer information, such as email address, phone number, name, address or order details, in a hashed or privacy-protective form before being sent to the relevant advertising platform.
Depending on your location and our website settings, you may be able to manage cookie, tracking, targeted advertising or data-sharing preferences through our website, Shopify’s customer privacy tools, browser settings, Global Privacy Control signals, unsubscribe tools or other available opt-out mechanisms.
Some cookies are necessary for the website and checkout to function. Other cookies and tracking technologies relate to analytics, advertising, personalisation, marketing measurement and performance improvement.
We may disclose personal information to trusted third parties where reasonably necessary to operate our business and provide our services.
These may include Shopify, payment processors, banks, accounting providers, delivery companies, couriers, freight forwarders, customs brokers, email and SMS marketing providers, analytics providers, advertising platforms, social media platforms, review platforms, customer support tools, website developers, IT providers, cybersecurity providers, fraud prevention providers, insurers, professional advisers, regulators, law enforcement, courts, customs authorities and tax authorities.
We may also disclose personal information if required or permitted by law, if needed to protect our rights or customers, or in connection with a sale, merger, restructure or transfer of all or part of our business.
Because we operate online and use global ecommerce, payment, marketing, analytics, advertising, delivery and technology providers, personal information may be stored, processed or accessed outside Australia.
This may include Australia, the United States, Canada, New Zealand, the United Kingdom, countries in the European Economic Area, Singapore and other locations where our service providers or their infrastructure are located.
We take reasonable steps to use reputable providers and to ensure personal information is handled consistently with this Privacy Policy and applicable privacy laws.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
These steps may include secure ecommerce hosting, encrypted website connections, restricted system access, password protection, administrative controls, payment provider security, vendor controls and internal procedures.
No method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security, but we take privacy and security seriously.
We keep personal information for as long as reasonably necessary for the purposes for which it was collected, including to provide products and services, manage customer relationships, comply with legal obligations, resolve disputes, prevent fraud, keep tax and accounting records, manage warranties or returns, and protect our legitimate business interests.
When personal information is no longer required, we will take reasonable steps to delete, de-identify or securely archive it, unless we are required or permitted by law to retain it.
You may contact us to request access to, correction of, or deletion of personal information we hold about you.
We may need to verify your identity before responding. We may also need to retain certain information where required or permitted by law, including for tax, accounting, fraud prevention, chargeback, customs, consumer law, warranty, dispute-resolution or legal purposes.
For privacy requests, contact help@henkerman.com.au.
If you are located in the European Union, European Economic Area, United Kingdom or another jurisdiction with specific privacy rights, you may have additional rights under applicable privacy laws.
These may include rights to access, correct, delete, restrict or object to certain processing of your personal information, withdraw consent, request data portability, object to direct marketing, or lodge a complaint with a privacy or data protection authority.
Where required, we process personal information on lawful bases including performance of a contract, consent, legitimate interests, legal obligations and the establishment, exercise or defence of legal claims.
Our website and products are not directed to children. We do not knowingly collect personal information from children under the age required by applicable law without appropriate consent.
By using our website, you confirm that you are at least the age of majority in your place of residence, or that you have appropriate authority to use the website.
Our website, emails and social media may contain links to third-party websites, platforms or services. We are not responsible for the privacy practices, content or security of those third parties. You should review their privacy policies before providing personal information to them.
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, service providers, legal obligations or privacy practices.
The updated version will be posted on our website with the “Last updated” date. Material changes may be notified more prominently where appropriate or required by law.
For privacy questions, requests, complaints or further information, please contact:
Privacy Compliance Officer
Henkerman Pty Ltd
Email: help@henkerman.com.au
Postal correspondence only:
PO Box 997
Kingaroy QLD 4610
Australia
