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HERE ARE SOME OF OUR COMMON FAQ's:
PURCHASING
1. What is the minimum and maximum number of clothes and coat hangers I may purchase?
A. Minimum of 1. There is no maximum number of Coat/Suit, Shirt/Dress, Pant/Skirt, Belt, Tie, or Scarf hangers you may order, however orders are subject to stock availablility.
2. What is the minimum order for Custom-Made Coat and Clothes Hangers?
A. 50 of any one Hanger Type.
3. What may I get engraved on my personalised or wedding hangers?
A. Typcially people will have a name engraved on their personalised coat, clothes and suit hangers. One Wedding Hangers, people will often choose an idicia plus add the name of the person to whom will be using the hangers and sometimes also the date of the wedding.
4. Can I reuse my Henkerman®VIP first order discount voucher more than once?
A. You may only use your Henkerman®VIP first order discount code once. Become a Henkerman®VIP here and you will be first to receive future Henkerman news, stories, product previews and exclusive offers. Read newsletters to receive other exclusive offers from time to time.
5. Does Henkerman® run sales?
A. Henkerman may run special seasonal promotions from time-to-time. Henkerman®VIP subscribers may receive additional exclusive offers to their inboxes. If you have not subscribed, you may do so here and will recieve a first order discount.
6. What is volume pricing?
A. The more you buy the lower the cost per hanger you will pay. We can do this dues to econoimies of scale - hangers become cheaper to produce when we can deal with larger volumes of raw materials. In addition, hangers are cheaper to ship in bulk (on a per hanger basis) - so we are able to pass some of these savings back to our customers. Volume based discounts are available to everyone and automatically calculated at the checkout. Volume discounts do not apply to Personalised or Wedding Hangers.
7. Do you offer FREE or Discount Shipping?
A. Free shipping is available to Australian based shop visitors who spend over the FREE shipping threshold in the store. Discount shipping rates are calculated for all other shoppers.
PRODUCTS
9. What Coat, Clothes and Suit hanger products are available in your Wardrobe Hanger range?
A. Please click on the keyword of choice to be taken to the exact hanger product you desire.
Coat Hangers, Suit Hangers, Jacket Hangers, Shirt Hangers, Dress Hangers, Trouser Hangers, Pant Hangers, Skirt Hangers, Belt and Tie Hangers, Belt Hangers, Belt Organisers, Tie Hangers, Tie Organisers, Scarf Hangers, Scarf Organisers, Garment Hangers, Wooden Hangers, Timber Hangers, Velvet Hangers, Flocked Hangers, Black Hangers, White Hangers, Mahogany Hangers, Light Natural Hangers, Best Coat Hangers, Best Clothes Hangers, Wedding Hangers, Bridal Hangers, Personalised Hangers, Custom Hangers, Luxury Coat Hangers, Luxury Clothes Hangers, High Quality Coat Hangers, High Quality Clothes Hangers, Premium Clothes Hangers, Premium Coat Hangers, Men's Hangers, Women's Hangers.
10. What is the difference between Henkerman® Wardrobe Hanger Packages and Wardrobe Hangers?
A. Wardrobe Hanger Packages
Wardrobe Hanger Packages are popular pre-selected hanger quantities designed to make your buying decision simple. They are comprised of the most popular hanger ratio: 1 x Coat/Suit Hanger | 3 x Shirt/Dress Hangers | 1 x Pant/Skirt Hanger.
Wardrobe Hangers allows you to specify any hanger type or quantity.
CARE
11. How do I care for the hangers after I receive them?
A. Please be sure to keep the hangers away from damp areas. The steel is rust resistent however is not totally rust proof in damp conditions. For more care instructions, please visit our Henkerman Wardrobe Hanger Care Tips.
12. Can I hang wet clothes on my Henkerman Hangers?
A. Whilst hangers are tested for colour runs from hanger velvet to clothing, we don't recommend hanging wet clothes on Henkerman hangers. See more wardrobe hanger care tips.
PACKAGING & DELIVERY
13. What is my Delivery Time for my Henkerman® Hangers?
A. Typically orders will be dispatched by courier or post within 7-10 days of order receipt. However time may be extended when we are awaiting delivery of new Henkerman stock. Please check availability notices posted on the product pages. Please see here for more detailed information about your Henkerman Wardrobe Hanger Delivery.
14. Is there a longer lead time if I order personalised or wedding hangers?
A. Yes, lead times are normally 5-7 days longer for personalised and wedding hanger delivery due to our engraving process.
15. How will my hangers be packaged whe I receive them?
A. We will automatically gift box all personalised and wedding hanger purchases. Non-personalised hanger purchases are shipped in commercial boxing as this is more environmentally friendly and allows for fewer cardboard cartons.
